Q: How long does it take to process my order?
Regular orders are usually processed and shipped within 24 hours. Express orders will be processed and shipped the same day if recieved before 12PM EST. You will be notified by e-mail when your order has shipped.
Q: Why did I receive an e-mail saying my order was "on hold"?
The most common reasons for this are an invalid credit card billing address or an incomplete shipping address was submitted.
Q: I received an e-mail saying my shipping address is incomplete but I have already updated the address on my account so why is my order still "on hold"?
You will need to e-mail your updated shipping address along with your order number to customer service. We will not be notified if you have made a change to your account.
Q: Can I change or cancel my order?
Your order begins processing immediately after you submit it online. You have 2 hours to change or cancel your order after it has been submitted. To change or cancel your order you must e-mail our customer service during stated business hours as we do not accept verbal changes.
If you decide you do not want the items after the change or cancellation period, you may return any unwanted items in accordance with our return policy.
Q: I entered the wrong shipping address. What can I do?
To change the shipping address on a pending order, you must e-mail our customer service within 2 hours of submitting the order. If your order is returned to us due to an incorrect shipping address and you want us to reship, you will have to pay the shipping charges.
Q: What do I do if I did not receive order confirmation or shipment tracking e-mail?
Check your spam folder to make sure our e-mail did not get swept into it. Check for any typing errors in the e-mail address provided with the order. If there are any errors, contact our customer service for help.
RETURN AND EXCHANGE
Q: Can I return or exchange my order?
If you are not satisfied with your purchase we will accept merchandise returned in good condition within 30 days for a refund less the original shipping charges. For a Free Shipping order we will refund the item purchase price less the original shipping charges.
We reserve the right to deny a refund if the returned items do not comply with our return policy. To return or exchange an order please refer to our return and exchange policy.
Q: What if I received a wrong or damaged item?
Please e-mail us at customer service within 48 hours of delivery to report any damaged or wrong items received and you must include a picture in your e-mail.
Q: What address do I ship the return to?
We require an RMA number to return merchandise so please refer to our returns and exhange policy for instructions.
The address for returns is:
6900 N CR 600 West
Gaston IN 47342
SHIPPING AND TRACKING
Q: How many days to deliver my order with standard ground shipping?
Usually 3-6 business days in most areas of the US. Business days does not include Saturday, Sunday or holidays.
Q: How many days to deliver my order with express service?
You can request 1 or 2 day express shipping and your order will be delivered within 1 or 2 business days in most araes. Please note you will be required to sign for express deliveries.
Any order requesting express shipping and received before 12PM EST will be shipped the same business day. After that time they will ship the next business day.
Q: How do I find out the shipping charges?
All of the options will be presented at checkout.
Q: I am buying a gift for someone so can you send my gift to their address?
Yes we can send your order to whatever address you specify.
Q: How can I track my shipment?
Once your order has shipped you should receive an e-mail within 24-48 hours. Log on to the appropriate carrier and enter the tracking number provided.
Please note that unlike UPS or FedEx, USPS does not provide real time tracking service unless you use their Express Mail service.
Q: What forms of payment are accepted?
We accept VISA, MasterCard, Discover, and American Express.
Q: What is a CVV code?
For VISA, MasterCard and Discover it is the 3 digit number on the back of the card. For American Express it is the 4 didgit number on the front of the card.
Q: What does "unverified" billing address mean in the e-mail you sent me?
In order to process your credit card the card company must be able to verify your billing address so please be sure to enter all the billing information exactly as it appears on your credit card statement.
Q: Why is there a charge on my credit card for an order I cancelled?
When you place an order your credit card is authorized for the amount of the order but if you cancel your order we do not charge your card. The cardholder may show a pending charge that will drop off in a few days depending on their policy.
Q: What do I do if your e-mail says the amount of my order was refunded but I don't have a credit on my card yet?
It can take 2-3 days for the cardholder to process a refund depending on their policy.